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Dear John,

I would just like to thank you and your team for all the wonderful work you have done over the last few years in our three acre garden, the vast majority of it carried out with no supervision whatsoever and to the highest possible standard.

It has taken us some time to find someone to take responsibility for our garden who is both capable and creative, as well as so totally reliable. In our experience the 'landscape gardener' is usually completely uninterested in actual gardening, whereas you and your team offer the whole package. Long may you remain with us.

With many thanks,

Jennifer

        Landscaping and Gardening  - voluntary customer Charter.                               

                                                                                                                       

Here at Ace Garden Services we aim to deliver a service that meets with your complete satisfaction.

We know how important it is to you that the goods and services that we say we can supply are delivered with the greatest of skill and expertise from management level right through to all operatives who work on our behalf.

Whilst it can never be 100% guaranteed that problems will never be encountered, we hope to demonstrate that we have the ability and the will to work with you to ensure you are provided with the best quality and service at all times.

With this in mind Ace Garden Services have adopted this voluntary Customer Charter and commit to delivering on our promise.

You can be assured that we have the necessary landscaping skills and experience to meet your requirements.

We are committed to continuously seek improvement in all aspects of our business and we are actively involved in the training and development of our staff.

Our voluntary Charter requires us to aspire to the following:

* Continued self assessment and ongoing training were practicable. Maintaining proper records and accounts and staying up to date with current legislation, health and safety and delivering best practise at all times.

* Declare to any potential customer the length of time we have been trading and provide, if required, up to 5 customer references and allow inspection of at least one previous project.

* Put in place and maintain all the necessary insurance covers including public and employers liability

This voluntary Charter also requires that, in the unlikely event of any dispute involving price or workmanship that Ace Garden Services shall agree to have their work inspected by any independent person or persons who are satisfactorily qualified in Landscaping or Horticulture relevant to the activity that has been carried out.

                                    

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Copyright © 2003 [Ace Garden Services]. All rights reserved.